Privacy Policy

Who We Are

dd88 is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We offer a wide range of services including cricket betting, live casino games, slots, and crash games, all accessible from a secure digital environment.

As the data controller for personal information you provide to us, dd88 is committed to handling your data with integrity, transparency, and security. This policy applies to all users of the dd88 website, mobile site, and related digital services. We process data in compliance with internationally recognised data protection standards and applicable local regulations.

Information We Collect

When you register for an account, place a bet, make a deposit or withdrawal, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and nationality
• Contact information: email address, phone number, and physical address
• Account credentials: username and encrypted password
• Financial information: payment method details (bKash, Nagad, Rocket, Upay), transaction records, and deposit and withdrawal history
• Technical information: IP address, device type, browser type, operating system, and session duration

We only collect personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with our responsible gaming obligations. We do not collect sensitive data such as biometric information or government identification numbers unless required by law or for mandatory KYC verification.

How We Use Your Information

dd88 uses the personal data we collect for the following clearly defined purposes only:

• To create and manage your dd88 player account and verify your identity in accordance with KYC requirements
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• To provide customer support and respond to your queries and complaints in a timely manner
• To personalise your experience on the platform, including game recommendations, promotional offers, and bonus notifications
• To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats
• To fulfil our responsible gaming obligations, including enforcing self-exclusion requests and monitoring for problem gambling indicators

Cookies and Tracking Technologies

dd88 uses cookies and similar tracking technologies to improve site performance, remember your preferences, and analyse how users interact with our platform. Cookies are small data files stored on your device. Some cookies are essential to operate the site correctly; others help us understand user behaviour so we can optimise the experience for players across Bangladesh.

You may configure your browser settings to refuse all cookies or to be notified when a cookie is sent. However, please be aware that some parts of the dd88 platform may not function correctly if cookies are disabled. We do not use cookies to collect personally identifiable information beyond what is necessary for operating your session securely.

Data Sharing and Third Parties

dd88 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in the following strictly limited circumstances only:

• Payment processors and financial service providers (such as bKash, Nagad, and Rocket) to the extent necessary to complete your transactions securely
• Technology and security service providers who assist us in operating the platform, provided they are bound by confidentiality obligations
• Law enforcement or regulatory bodies if required by applicable law, court order, or a legitimate legal process

Any third-party service provider acting on our behalf is required to process your data only under our instruction and in accordance with this Privacy Policy. We do not permit third parties to use your personal data for their own commercial purposes.

Payment and Financial Data

When you make a deposit or request a withdrawal, dd88 processes your payment through our integrated banking and mobile money partners. We support bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All financial transactions are secured using SSL encryption to protect your data in transit.

dd88 does not store full card numbers or mobile banking PINs on our servers. We retain only the minimum transaction reference data required for reconciliation, dispute resolution, and regulatory compliance. Your financial data is never used for any purpose beyond the specific transaction for which it was provided.

Data Security

dd88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits.

While we take all reasonable precautions to secure your data, no system is entirely immune to risk. If you suspect unauthorised access to your dd88 account, please contact our support team immediately at [email protected]. We encourage all players to use a strong, unique password and to never share their login credentials with anyone.

Data Retention

dd88 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, regulatory, tax, or fraud-prevention purposes. If you close your account, we will retain only the minimum data required by applicable regulations and will securely delete or anonymise the rest. Transaction records may be kept for up to seven years in compliance with standard financial record-keeping requirements. You may request a copy of the data we hold about you or ask for its deletion by contacting [email protected].

Your Rights as a User

dd88 respects your rights over the personal data we hold about you. Depending on applicable regulations, you may be entitled to exercise the following rights at any time:

• The right to access the personal data we hold about you, including a summary of how it is used
• The right to request correction of inaccurate or incomplete data held in your account profile
• The right to request deletion of your personal data, subject to our legal retention obligations
• The right to object to or restrict the processing of your data in certain circumstances, including withdrawing consent to marketing communications

To exercise any of these rights, please send a written request to [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. Please note that certain rights may be limited where we have a legal obligation to retain or process your data.

Changes to This Privacy Policy

dd88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the services we offer. When significant changes are made, we will notify registered players via email or a prominent notice on the website. The date of the most recent update is displayed at the top of this page.

We encourage all players to review this Privacy Policy periodically. Continued use of the dd88 platform after any changes have been posted constitutes your acceptance of those changes. If you have any concerns about how a specific change affects your data rights, please contact us before continuing to use the platform.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how dd88 handles your personal data, our support team is available around the clock to assist you. We are committed to resolving privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query so we can assist you as efficiently as possible. For urgent security-related matters, please mark your email subject line accordingly.